Privacy policy

Last updated: 15 November 2026

This policy explains what personal information Masar ("we") collects when you use the Masar app or the website masar.delivery, why we collect it, who we share it with, and the choices you have.

1. What we collect

• Account details: your phone number or e-mail address, which you use to sign in, and the name you choose to give us.
• Delivery addresses: the addresses you save, including the map location you pin and any notes for the driver.
• Orders: what you ordered, from which stores, the prices, fees and discounts, the payment method, and the order's progress, ratings and comments.
• Device information: if you allow notifications, a notification token for your device, its platform and the app version.
• Technical records: the IP address and time of requests, kept in security and error logs.

We do not collect payment card details: orders are paid in cash on delivery.

2. Why we use it

• To sign you in and keep your account secure.
• To take your orders, pass them to the store and the driver, deliver them and tell you how they are going.
• To give support, handle cancellations and refunds, and settle disputes.
• To prevent fraud and abuse, and to keep the service working.
• To understand, in aggregate, how the service is used so that we can improve it.

We do not sell your personal information and we do not use it for third-party advertising.

3. Who we share it with

• The store you order from receives the items and what it needs to prepare your order. It sees your contact details only when it needs them for your order.
• The driver delivering your order receives your name, your phone number and the delivery address.
• Service providers who run parts of the service for us, under their own privacy obligations: our hosting provider (servers in the European Union), Google Firebase (sign-in codes by SMS and app notifications), and our e-mail provider (sign-in codes by e-mail).
• Authorities, when the law requires it.

4. How long we keep it

We keep your account and addresses while your account is open. We keep order records for as long as the law and our accounting require, after which they are deleted or made anonymous. Sign-in codes expire after a few minutes and are deleted soon after. Security logs are kept for a limited time.

5. Cookies

The website uses only the cookies it needs to work: one that keeps you signed in, one that protects forms from forgery, and ones that remember your language and city. We use no advertising or tracking cookies.

6. Security

Connections to Masar are encrypted. Access to personal information inside Masar is limited to the people whose work needs it and is recorded. No system is perfectly secure, but we take care to protect your information.

7. Your choices and rights

You can see and change your name and addresses in the app. You can ask us for a copy of your information, to correct it, or to delete your account; we may keep what the law requires us to keep. You can turn notifications off in your device's settings at any time.

8. Children

Masar is not meant for children under 16, and we do not knowingly collect their information.

9. Changes

If we change this policy we will update the date above, and tell you in the app when the change matters.

10. Contact

Questions or requests about your information: support@masar.delivery.